Who we are?
Diamond
Travel & Tourism (DMC) is a fully bounded company, Located in Jordan.
Based
on Tours, MICE & Business Travel, our company is a result of 20 years of
experience serving a wide range of an elite clientele in Jordan & beyond.
Diamond
(DMC) multilingual well motivated team, from first line management to drivers,
brings over 25 combined years of professional career, to ensure every
experience is handled with excellent client understanding and attention to
details. We are truly dedicated to provide quality services and expert
knowledge to our clients, from the initial point of contact through the end of
their stay and often after they have returned to their home country.
Thanks to our loyal customers who have always
maintained their trust in our services and also to our beloved country that
provides us with an infinite source of natural wonders, different landscapes,
cultural diversity and the joy of the Bedouin people that loves welcoming our
visitors, no matter what is your requirement Diamond (DMC) will understand your
demands and convert it to an outstanding service.
Why Diamond?
Customer
Satisfaction!
We master the details and
guarantee your peace of mind. We make your clients happy and make you look
great!
Experience:
Our experience has been
upholding a tradition of superior customer service in the tourism business for
more than 20 years in Jordan& beyond.
Professionalism:
We are a full-service
destination management company, member of JASTA, JTB, fully-bonded and insured,
working with top tour operators from around the world, with our multi-cultural
team and experienced licensed guides and program managers.
Network:
We enjoy well-established
partnerships with reputable hotels, restaurants, transport companies and venues,
selected for reliability and quality-cost effectiveness.
Strong
Financial Ability:
This makes us credible with our
suppliers, employees and customers
Buying Power:
We handle a large number of
visitors each year, which helps us, leverage the best services at the best
price for our clients.
Creativity:
We access unique ideas, venues
and resources to customize your program.
Personal
Touch:
We never miss a chance to make
your clients feel special-from birthday celebrations to welcome letters and
individual opinion surveys on departure.
Reliability
& Efficiency:
We are a fully computerized
operation, from reservations to accounting and tour management, providing swift,
accurate cost estimates and billings.
Quality
Controls:
Our own inspection teams assess
service outlets, check set-ups, inspect vehicles and solve potential problems
before they happen. Every tour group is personally supervised by a customer
service rep that meets the tour leader on arrival and obtains evaluations on
departure, as well as individual client satisfaction surveys.
24-Hour
Hotline:
Our support team is on call to serve your
clients in-country 24 / 7